Shipping & Returns


Shipping and Returns


Welcome to VAN UNGER! We appreciate your support for our handmade jewelry. To ensure a seamless shopping experience, please familiarize yourself with our shipping and returns policy.


Shipping Information


Order Processing


  • We typically process and prepare your order within 1-2 business days.
  • Custom or personalized orders may take longer, and we will communicate the estimated processing time in those cases.


International Shipping 

  • Please note that international orders may be subject to customs and import duties, which are the responsibility of the buyer.


Estimated Delivery Times


  • Delivery times vary depending on your location.
  • We provide estimated delivery times during the checkout process, and you'll receive a confirmation email with tracking information once your order has shipped.


Tracking Your Order


  • You can track your order's progress using the provided tracking number.
  • If you encounter any issues with tracking your order, feel free to contact our customer support team for assistance.


Returns and Exchanges


Our Return Policy


  • We want you to be satisfied with your purchase. If you are not completely happy with your jewelry, you may return it within 30 days of receiving it.


Eligibility for Returns


  • To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.
  • Custom or personalized items, as well as earrings for hygiene reasons, are generally not eligible for returns. However, if there is a defect or issue with a custom item, please contact us.


How to Initiate a Return


  1. Contact our customer support team at to request a return authorization.
  2. Pack your item securely in the original packaging or a similar protective package.
  3. Include your order number and a note explaining the reason for the return.
  4. Ship the item to the address provided by our customer support team.




  • Once we receive your returned item, we will inspect it and process your refund. This typically takes 1-2 weeks.
  • Your refund will be issued to the original payment method used when placing your order.




  • If you would like to exchange an item for a different size or design, please contact our customer support team, and we will assist you in making the exchange.


Contact Us


If you have any questions or concerns regarding our shipping and returns policy, please don't hesitate to reach out to our customer support team at


Thank you for choosing VAN UNGER for your handmade jewelry purchases. We appreciate your support and hope you enjoy your unique pieces of jewelry.